Secure certificates and HTTPS.
For custom websites & digital platforms
Ongoing support without paying for things that are already automated.
Website Care is available for custom websites and digital platforms built by The Queens Web. These projects use modern infrastructure that can already include features such as SSL, secure global delivery and hosting-level scaling, so Care focuses on what still benefits from human oversight: monitoring, important functionality checks, troubleshooting and technical support when you need it.
Some technical capabilities are already built in.
When The Queens Web builds a website using technology that includes these capabilities, features such as SSL/HTTPS, distributed content delivery, provider-level availability, automatic scaling, baseline security and DDoS protections, and applicable native recovery capabilities are provided through that technology—not billed as separate monthly services by The Queens Web.
Distributed delivery where supported.
No traditional server maintenance on supported deployments.
Infrastructure can adapt as traffic changes.
Choose the level of oversight your website or platform needs.
From standard website care to ongoing platform infrastructure management, choose the level of support that matches how your website or platform is built.
Website Care
$29/month
For eligible custom websites that need ongoing technical oversight, monitoring and support.
Website Care includes
- Website availability monitoring
- Broken link checks
- Hosting Management for eligible deployment, hosting and DNS configuration, SSL/HTTPS oversight, availability, performance/security settings and deployment troubleshooting
- Technical troubleshooting and support
- Deployment-health monitoring
- Form and important-functionality checks
- Dependency and security monitoring where applicable
Care details
One small website update each month ($25 value)
Minor text changes, image replacements, link updates or similar changes to existing website content, up to 15 minutes of work. Unused updates do not roll over. New sections, redesigns, new functionality and development work are quoted separately.
Have a Client Editor?
Ask About This Plan
Use it anytime for the content it was configured to manage. Your included website updates can still be used for eligible changes you'd prefer The Queens Web to handle.
Website Care + Backup Protection
$49/month
For eligible custom websites that store changing website data and benefit from an additional recovery layer.
Website Care + Backup Protection includes
- Website availability monitoring
- Broken link checks
- Hosting Management for eligible deployment, hosting and DNS configuration, SSL/HTTPS oversight, availability, performance/security settings and deployment troubleshooting
- Technical troubleshooting and support
- Deployment-health monitoring
- Form and important-functionality checks
- Dependency and security monitoring where applicable
- Independent scheduled backups of eligible changing website data
- Backup monitoring and verification
- Recovery assistance for covered backup data
Care details
Two small website updates each month ($50 value)
Minor text changes, image replacements, link updates or similar changes to existing website content, up to 15 minutes each. Unused updates do not roll over. New sections, redesigns, new functionality and development work are quoted separately.
Backup Protection
An independent recovery layer for eligible changing website data. Scheduled backups are stored separately from the website's primary infrastructure and monitored for successful completion.
Backup storage remains client-owned, and any applicable third-party storage costs are paid directly by the client.
Have a Client Editor?
Ask About This Plan
Use it anytime for the content it was configured to manage. Your included website updates can still be used for eligible changes you'd prefer The Queens Web to handle.
Platform Care
Starting at $99/month
Required for custom digital platforms with application-level functionality such as user or member accounts, authentication, databases, stored data, APIs, custom workflows, file or media storage, backend services and connected infrastructure.
Platform Care can include
- Everything relevant from Website Care
- Infrastructure Management for applicable backend/serverless services, databases, storage, authentication, APIs, application secrets/environment configuration, database migrations, deployments, monitoring and integrations
- Application-level backend and service monitoring
- Application error monitoring
- Database and storage oversight
- Independent backups and backup monitoring for covered platform data
- Recovery readiness and periodic recovery verification
- Authentication-system oversight
- API and integration monitoring
- Dependency monitoring and updates where applicable
- Troubleshooting of application functionality
- Ongoing technical support
Scope matters
Straightforward platforms can start at $99/month. Platforms involving authentication, databases, storage, transactional email, external APIs or multiple important workflows may require a higher level of ongoing care.
Business-critical or highly customized platforms are quoted individually based on what needs to be monitored and supported.
Ask About This PlanQuestions about Website Care.
Do I need a Care Plan to keep my website or platform online?
Website Care is optional for standard websites and is separate from the infrastructure that keeps your website online. Custom digital platforms require Platform Care because they rely on more complex infrastructure such as backend services, databases, storage, authentication, APIs and other connected systems that require ongoing technical management.
Ending Care does not automatically take a client-owned website or platform offline. If Care ends, The Queens Web's monitoring, maintenance, troubleshooting and management responsibilities also end, and responsibility transfers to the client or another qualified provider. The Queens Web can still provide technical help, updates or troubleshooting when needed, subject to availability and billed separately at the current service rate. Any third-party infrastructure or service costs remain separate.
What’s the difference between Website Care, Backup Protection and Platform Care?
Website Care provides ongoing technical oversight for standard websites. Website Care + Backup Protection adds independent backup and recovery protection for eligible changing website data. Platform Care provides ongoing infrastructure management for custom digital platforms and applications and is required for those builds.
Does a Client Editor replace Website Care?
No. A Client Editor gives you access to update approved website content. Website Care covers the ongoing technical health, monitoring, maintenance and troubleshooting of the website.
What counts as an included small website update?
Eligible updates include small changes to existing text, images, links or similar website content. Website Care includes 1 small website update per month, while Website Care + Backup Protection includes 2 small website updates per month. Redesigns, new sections, new features, significant layout changes and development work are quoted separately.
Do unused website updates roll over?
No. Included website updates are available during the applicable monthly Care period and do not roll over to future months.
How does monthly billing work?
Website Care, Website Care + Backup Protection and Platform Care are billed automatically each month using the payment method on file. Care is month-to-month and cancellation takes effect at the end of the current billing period, with service continuing through the period already paid for. If Platform Care with The Queens Web ends, the client is responsible for arranging continued technical management for the custom digital platform. Third-party infrastructure and service costs remain separate.